If you’re in need of technical support, don’t hesitate to contact our team of experienced engineers. They’ll be happy to assist you with any questions or issues you may have about our systems.
To download user manuals or datasheets, simply visit the relevant product page on our website.
Contact our experienced sales team for support on:
Most of the personal data processed is provided to us directly by you for one of the following reasons:
We may also receive personal data indirectly for one of the following reasons:
If you have an account with us or are setting up an account with us, we will ask you to provide the following information:
Copies of documents you have provided us, such as request for quotations, purchase orders, tank volume calibration tables, technical drawings, quotations, order acknowledgements, invoices, credit account application forms and return requests.
Your social media username if you interact with us on one of our social media pages.
Oceanic Systems aims to provide the best possible customer experience. If you wish to change how we used your data, you will find this below in the ‘What are my rights?’ section.
Please note that if you decided not to share your personal information with us, we may not be able to provide a service that you have requested.
This is how and why we use your personal information:
We understand how essential security is. We will always treat your information with extreme care and take all apt steps in protecting it.
We use ‘https’ technology to secure access to all areas of our website.
All access to personal information is password protected. We do not store any payment card information.
All data collected by Oceanic Systems is kept only for as long as necessary and can be removed permanently at any point upon request.
For orders:
Personal information provided for the purpose of placing orders with us will be kept for five years to comply with our legal and contractual obligations.
Inactive accounts:
If an account has not been used within the past five years, it will be marked as inactive and we will contact the given person to confirm if the account should be kept open. If no confirmation is received, we will assume that the account is closed and we will permanently remove all personal information associated with that account.
Warranties
For the purpose of warranties, we will keep your personal data until the end of the warranty period.
Oceanic Systems will only ever share your personal information with trusted third parties, such as:
In cases where we share your information, we will only share the information that is needed to perfect a specific purpose. All shared information may only be used for the exact purpose we give in our contract agreement with them.
We work closely with all of the above third parties to ensure your privacy is protected and respected at all times.
Should we stop using any of their services, any personal data provided to them by us will be permanently deleted.
You have the right to request any of the following:
You can contact us at any time to request to action any of these rights.
Whenever you have consented to the use of your personal data, you have the right to change your mind at any point and withdraw that consent.
To protect your information, we may ask you to verify your identity during communications.
If you have requested a third party to act on your behalf, we will request evidence that they have your permission to act
Oceanic Systems hopes that this Privacy Notice provides all details of the way we handle your personal data and what your rights are.
If you do have any questions that have not been answered, please contact our office for further assistance.
Please email us on [email protected]
Or write to us at
Data Protection
Oceanic Systems (UK) Ltd
Units 10-11 Milton Business Centre
Wick Drive
New Milton
Hampshire
BH25 6RH
